Terms & Conditions
Upon signing this agreement, both parties agree to work together on the following terms and conditions
Subject of Agreement
This Agreement determines the relation between both parties, their rights and obligations, list and scope of transactions, key commercial conditions, terms of payment, responsibilities of the parties, validity of agreement and terms of cancellation.
Wherein, FTO / FTA undertakes the responsibility to promote and market tours to Indian subcontinent in its territory, with the aim to send tourists to India, through Travelite (India).
Travelite (India) undertakes the responsibility to provide ground handling services in the Indian subcontinent, to such tourists sent by FTO / FTA.
HOTEL & AIRLINE
Travelite (India) acts in the capacity of an agent for hotels and airlines in the Indian subcontinent. Our rates are based on the prevailing rates as negotiated by us with hotels and airlines. Hotel prices are based on the meal plans as outlined in the final tour itineraries. Hotel prices remain subject to change till the point of issue of confirmed vouchers in lieu of receipt of payment by the company. Airline fares remain subject to change till the point of issue of ticket in lieu of receipt of payment by the company.
The usual 'Check in' & Check out' time for hotels in India is 12:00 noon. All tour prices are based on the above times unless otherwise indicated in the itinerary.
Hotels / airlines retain the right to modify tariff / rates or terms and conditions at any time at their discretion. We will not be liable for any such changes made by the hotels / airlines.
The Company will provide meals as indicated in each tour itinerary. We hold the right to alter / change the predetermined venue without prior notice.
TRANSFERS SIGHTSEEING TOURS & EXCURSIONS
TRAVELLERS REQUIRING SPECIAL ASSISTANCE
Any differently abled travellers requiring special attention must be reported to us at the time the reservation is made. We will make reasonable attempts to accommodate the special needs of such travellers, but we are not responsible in the event we are unable to do so, nor are we responsible for any denial of services by carriers, hotels, restaurants, or other independent suppliers. Most transportation services, including motorcoaches and other vehicles are not equipped with wheelchair ramps. We regret that we cannot provide individual assistance to a traveller for walking, dining, getting on and off motorcoaches and other vehicles, or other personal needs. A qualified and physically able companion must accompany travellers who need such assistance, and must assume total responsibility for such traveller’s well-being.
RATES & PAYMENTS
Rates : Due care will be taken to ensure that rates and information provided in the tour itineraries shall be accurate as at the date of finalisation of tour itinerary. However, please note that there could be amendments related to, but not limited to, airline schedule changes, airline and ship fuel surcharges, tax increases and increases in other operational costs. The Company cannot be held responsible for changes that occur outside its control and reserves the right to increase the price of any travel arrangement up to the date of departure. Changes in price may also include adjustments for major, adverse currency exchange rate fluctuations.
Currency : All rates for our tours are quoted in US Dollars unless otherwise requested or stated.
Settlement of Payment : The Company requires its clients/agents to settle payments as below:
ONLINE CREDIT CARD (MASTER / VISA)
PROCESS : After confirmation of required services:
BANK DETAIL FOR FOREIGN INWARD REMITTANCE IN USD
|NAME OF BENEFICIARY||TRAVELITE ( INDIA )|
|BENEFICIARY ACCOUNT NO.||52005000625|
|BENEFICIARY BANK||STANDARD CHARTERED BANK|
|BANK ADRESS|| 1ST FLOOR, EXPRESS BUILDING|
9-10 BAHADURSHAH ZAFAR MARG,
|CORRESPONDENT BANK||STANDARD CHARTERED BANK, NEW YORK|
AMERICAN EXPRESS (AMEX)
PROCESSAfter confirmation of required services:
In the unfortunate event that the client cancels a tour with us, the client may be liable to pay cancellation charges. The cancellation charges will be dependent on the timing of cancellation with relevance to the tour start date as summarised below:
|60 Days before tour starts||Non refundable deposit*, if any|
|60 – 45 Days before tour starts||Non refundable deposit* + 10% Remaining Land cost|
|45 - 30 Days before tour starts||Non refundable deposit* + 20% Remaining Land cost|
|30 - 15 Days before tour starts||Non refundable deposit* + 30% Remaining Land cost|
|15 - 07 Days before tour starts||Non refundable deposit* + 40% Remaining Land cost|
|07 - 01 Days before tour starts||Non refundable deposit* + 50% Remaining Land cost|
|After start of tour||No refund will be issued for unused or partially used services, in case of cancellation at the discretion of the client, after the departure of tour|
* Non refundable deposit includes all payments demanded upfront by hotels and other suppliers. Amount of deposit will be determined as per payment guidelines of hotels and other suppliers.
** Above mentioned cancellation charges will be superseded by hotels or other supplierscancellation terms, as applicable
Cancellation Policy for Domestic Air Sector
Cancellation charges are dependent on the airlines cancellation policy, which is subject to change with or without notice.
In the event that, at the sole discretion of the Company, it is necessary or advisable for the tour to be cancelled due to such events as outbreak of conflict, government intervention, or withdrawal of traffic rights, the refund of all the monies received by the Company, pro rata if applicable after departure, shall constitute a full and final settlement by the Company. The operation of the tour program, according to the planned itinerary, is at the sole discretion of the Company, having in mind the welfare of all participants and the safe and prudent operation of the program.
LIMITATION OF LIABILITY
The Company does not provide any travel insurance and recommends its clients to take a comprehensive insurance cover prior to commencement of the tour. We recommend the following categories, which should be included in the insurance plan :
The tour proposal as set out in the tour itinerary and the FTO / FTAs acceptance by completion of the registration / booking form or via an acceptance email creates a binding agreement between the Company and the FTO / FTA, subject to the law applicable in the jurisdiction of New Delhi, India.
The above stated agreement comes into force from the date of signing of agreement by both parties. This agreement shall remain valid until further notice or amendments are issued by the Company, in writing. Either party may terminate the agreement by giving the other party 3 months notice in writing, through email or other form of written registered communication.